Refund policy

At this time, we do not offer refunds. We do perform extensive inventory check prior to sending you your package, to ensure we are sending you high quality products. However, we do have an exchange policy. To receive an exchange, all you would need to do is to email,  us  WITHIN 3 DAYS from when you received the item. Let us know you want to exchange your UNUSED, non-damaged hair, clothing or products. Items needs to be in It’s original packaging or with it’s original tag. We will then provide you with a return shipping address. Only ship to the address we provide you. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent to you, we will then issue an exchange. Once your item has been received, and processed, we will contact you, and you will be able to select the same or any item(s) that you want at an equal value, if the value of what you want is more, we will adjust the payment, which will allow you to pay the difference. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

To start a return, you can contact us at info@leroyalecollection.com If your return is 

You can always contact us for any return question at  info@leroyalecollection.com 

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like hair product custom products clearance items, 

such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be be sent an ecard/ code to use to purchase same item or similar.

Please remember it can take for the exchanged to be processed