LEROYALE COLLECTION FAQ'S

Welcome to Le Royale Collection Inc, Boutique we carry unique effortless casual glam styles and statement pieces for the unapologetic woman. pieces that you can easily mix in your closet.

Below are some frequently asked questions. 

Le Royale Collection, Inc. Boutique. Is woman and black owned boutique located in Upstate NY

Do I need to sign up to buy?

You are not required to as you can check out as a guest, but creating an account with Le Royale Collection is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

I can't remember my password, how do I find it?

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!

What methods of payment are accepted?

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

Is entering my credit card info here safe?

All payments are processed securely through PayPal’s encrypted payment page. Which uses the latest and greatest in security technology! A SSL certificate is used to secure the payment page and API endpoints.

Why don't you ship to my country?

As of right now, we are only currently shipping to the U.S.A. However, we may be flexible and willing to ship to certain other countries, such as Canada, parts of Europe and etc on a case by case basis. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email, or text us and we might be able to work something out for you

How much is shipping?

  Any purchase over $100 from our clothing boutique qualifies for free shipping. Most of our items ships via, USPS, FedEx, and or UPS. DHL shipping is occasionally utilized, however, this is on rare instances. All items under $100 ship at a $10 flat rate fee. Tracking numbers are included with all shipments.

 * For most international shipping the cost starts at $28.50 based on the amount of items being purchase. Feel free to contact us at anytime for further clarifications*

How long will it take for my items to arrive?

You will normally get your package within 4-7 business after purchase, this includes processing time. We aim to ship your item within 24-72 hours or less after payment. In most cases, most of our customers receive their items within 3-5 business days after shipping. Our goal is to get you, your product ASAP… Unless of course there is some weather issues or other non-evitable crisis such as COVID-19; or other issues that may arise directly from the shipping companies themselves, as this may impact and or delay shipping time to you, as these are issues out of our control.

How do I get a refund?

At this time, we do not offer refunds. We do perform extensive inventory check prior to sending you your package, to ensure we are sending you high quality products. However, we do have an exchange policy. To receive an exchange, all you would need to do is to email, text or call us to let us know WITHIN 3 DAYS from when you received the item. Let us know you want to exchange your UNUSED, non-damaged  clothing or products. Items needs to be in It’s original packaging or with it’s original tag. We will then provide you with a return shipping address. Only ship to the address we provide you. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent to you, we will then issue an exchange. Once your item has been received, and processed, we will contact you, and you will be able to select the same or any item(s) that you want at an equal value, if the value of what you want is more, we will adjust the payment, which will allow you to pay the difference. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

How do I return / exchange items?

To return or exchange any item, all you need to do is to email, or text us to let us know WITHIN 3 DAYS from when you received the item to inform us that you want to return or exchange your UNUSED, non-damaged clothing, products and or etc. 

Once we receive it in the mail or you may also arrange a drop off time, to our boutique. Once we have confirmed your return product and it’s condition, we will contact you and initiate the exchange process. You will be able to select same, or different item of equal value or more. If there is a cost difference for the exchange, you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid. Or you may also schedule a local pick up time if you’re local to the Capital Region District.

HOWEVER PLEASE UNDERSTAND IF THE RETURN ITEMS HAVE STRONG ODORS SUCH AS "SMOKE ODORS" or the like, we would not issue an exchange, as that item will automatically be considered defective. We love to be there for all our royale babes, and attempt to resolve any issues as best we can, but we're a small entity, so items which such strong odor becomes a great cost and liability for us. Any item return to us in such condition will be the buyer responsibility to pay for shipping for that SAME ITEM to be returned to them.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

What if I change my mind?

If you change your mind on a purchase or exchange, or you would like to make an adjustment on an order; please contact us by text / phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment, if possible. However, if we have already started processing your order / shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you, then you will be notify to tap into our hassle free exchange program.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

 

I see some items on your social media site, but not on the site?

Some of our items, are posted through our social media and may not be posted to our website. This often happens for various reasons.  In some cases, it may mean that we have not yet uploaded it to the website. If you see something on our social media site that you are interested in, DM us or shoot us a text. If you're local to the Albany NY region, feel free to send us a message to arrange for local pick up. 

 

Changes to Our Physical Storefront

As of December 2021, we've fully transition to operating exclusively online until further notice. We're no longer operating out of our previous location on Delaware Ave in Albany, NY. all orders can be made online and will be shipped accordingly. If local to the Albany -Troy -Schenectady region you can schedule for a local pick up in Cohoes, NY, and or follow us on our Instagram and FACEBOOK for updates on our various mobile / vending events throughout the community.